E911 Operator

Compensation: $49,000 - $59,000 annually
FSLA Status: Full-Time, Non-exempt

Position Summary 

Serves as a professional E911 Operator with the Lake County Emergency Communication Center. Under general supervision of the dispatch E911 supervisor. E911 Operators work directly with the public, law enforcement, fire department, ambulance service and numerous other public safety agencies providing a communications link for both emergent and non-emergent responses to incidents. An E911 Operator may (and most likely) be required to work within the communications center in a solo capacity. Mandatory overtime may be required. 

Incumbent must engage in critical decision making and be able to adhere to directives, policies, procedures, correspondence, and memorandums. They must be able to speak, read, write, and understand English in an accurate and positive manner. They must anticipate needs of emergency personnel, have personal integrity when working with the public, exclude personal biases; perform effectively in high stress situations without compromising job performance, always maintain a professional attitude, remain calm in chaotic circumstances and with potentially emotional callers, and work together with the Patrol Sergeant on duty. The E911 Operator works well within a structured chain of command. 

Benefits:

• Employer-Sponsored Medical and Dental Insurance Plans
• 100% Employer Paid Vision Plan
• Flexible Spending Account
• Health Reimbursement Account
• Employer-Sponsored Short-Term Disability Insurance
• 100% Employer Paid Long-Term Disability Insurance 
• 100% Employer Paid Term Life Insurance
• Supplemental Life Insurance Plans
• 401(a) and 457(b) Retirement Plans with a 9% Employer Match
• Paid Vacation, Sick Leave, Personal Days and Holidays
• Employee Assistance Program
• Discounts on concerts, major sporting events, electronics, travel, cars and more! 
• Wellness Stipend of $427
• Personal PTO hours available upon your start date
• Paid Continuing Education for ongoing professional development
• Work-Life Balance with flexible working conditions
• Merit and cost-of-living raises to ensure competitive compensation
• Please review the 2024 Benefits Guide for full details.

General Duties and Responsibilities 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Essential Functions 

• Able and willing to work rotating shifts. Shift work consists of rotating days and hours to include weekends and holidays. Shifts are 12 hours. Must be flexible and willing to work additional hours when necessary due to exigent circumstances. Able to work well with others and meet team expectations. Accept feedback in a positive manner and apply learning techniques appropriately. 

• Must pass all training requirements to secure a position. 

Notice of Emergency/Disaster Responsibilities 

All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors. 

Other Duties 
Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

• Field 911 emergency calls and dispatch to emergency response personnel (Law, Fire, Medical, etc.) 

• Complete informational checks on individuals as requested by first responders via CCIC/NCIC 

• Monitor video surveillance within the courthouse. 

• Answer general questions from the public via non-emergency lines. 

• Enter, and clear warrants from law enforcement personnel, courts, and justices. 

• Other duties as assigned by the communications supervisor, Sheriff, or Undersheriff 

Requirements 

• Eligible to work in the United States 

• High school diploma 

• Valid driver’s license 

• Clean criminal & driving record (no felonies) 

• Able to obtain a Colorado Bureau of Investigation OSN License 

• Able to obtain notary public certification 

• Proficient in MS Word, Excel, CAD and other basic computer-based software 

• Effective and accurate multi-task abilities 

• Pass all required examinations within the testing process continuous and random drug testing. 

Testing process may include the following:

General written exam; Dispatch specific test, Physical ability exam; Psychological exam; Oral board and Sheriff’s interview. 

A Lake County E911 Operator must be able to complete a physical exam which consists of, but is not limited to, the following examinations: 

- Urine Drug Screen 

- Hearing Screening 

- Height & Weight 

- Vision Screening 

- Postural Evaluation 

- Upper and Lower Body Orthopedic Screen 

- Grip Strength Analysis 

- Balance Testing 

- 3-Minute Step Test 

*Note: Additional testing may be required based on results of the physical evaluation and physicians’ examination 

Hazard Notice 

Hazardous physical conditions (mechanical parts, electrical currents, vibration, etc.) High noise levels, extremes of heat and cold 

Local and non-local travel 

The employee must: demonstrate the ability to remain calm during routine, emergency, and stressful conditions; have the ability to retrieve information from various locations in the center when needed; be able to operate radio, telephone and computer systems under routine, emergency, and high stress conditions. 

Physical Activity & Work Environment 

• Ability to work indoors in an office environment with prolonged periods of sitting at a desk and working at a computer. 

• Ability to lift up to 25 pounds. 

• Ability to see close up and far away, with or without glasses or contacts. 

• Ability to work outdoors in inclement, hot, or cold weather as required by attendance of County events or local emergencies. 

EOE Statement 

Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request. 

Lake County Benefits - Full-Time Employees

As a reflection of the value we place on the contributions of our employees, the County offers a competitive benefits package for full-time employees. Please review the 2024 Benefits Guide for full details. The Guide provides information on Lake County Government's benefit offerings, including:

• Employer-Sponsored Medical and Dental Insurance Plans
• 100% Employer Paid Vision Plan
• Flexible Spending Account
• Health Reimbursement Account
• Employer-Sponsored Short-Term Disability Insurance
• 100% Employer Paid Long-Term Disability Insurance
• 100% Employer Paid Term Life Insurance
• Supplemental Life Insurance Plans
• 401(a) and 457(b) Employer Matched Retirement Plans
• Paid Vacation, Sick Leave, Personal Days and Holidays
• Employee Assistance Program
• Public Health Emergency Leave
• Discounts on concerts, major sporting events, electronics, travel, cars and more!

Lake County Benefits - Part-Time Employees

Lake County is also proud to offer paid sick time off and flexible work schedules for our part-time employees.

EOE Statement

Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.

Notice of Work Authorization Requirement

Applicants must be authorized to lawfully work for any employer in the United States. Lake County is unable to sponsor or take over sponsorship of an employment Visa.

Notice of Emergency/Disaster Responsibilities

All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors.

Other Duties

Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Expected Duration of the Application Process

Due to the nature of the application and selection process for Lake County full-time positions, applicants can reasonably expect the application process to take a significant amount of time to complete before a decision is made to hire or not to hire. Typically, it takes approximately four (4) to six (6) weeks from the date of application to complete the entire selection process. The length of time it takes to complete the process can vary depending on a variety of factors. Please note that this is an estimated duration of the selection process.