Human Services Director

• Providing leadership and guidance to the Human Services team to ensure the delivery of high-quality programs and services.
• Supervising and directing staff, ensuring adherence to casework standards and best practices, as well as best practices for interaction with clients in a culturally responsive manner.
• Establishing and maintaining a positive and inclusive work environment.
• Fostering teamwork and collaboration among team members.
• Facilitating and encouraging professional development of team members who would like to assume greater responsibility.
• Knowledge of leadership, management, and supervisory principles and methods.
• Responsible for fiscal management that maintains fiscal soundness, maximizes reimbursement to the County from other entities and ensures that expenditures are within the law, rules, and regulations.
• Skill in using tact, discretion, initiative, and independent judgment within established guidelines; maintaining confidentiality, PPI and HIPAA.
• Serves as a liaison and/or member of various committees, boards, and/or teams and collaborates, persuades, presents, reports to, and negotiates with others outside own work area to coordinate efforts and maintain cooperative and efficient relations.
• Maintains and upgrades professional knowledge, skills, and development by attending seminars and training programs and reading trade and professional journals and publications.
• Responsible for the effective delivery of federal, state, and county Human Services programs including but not limited to Lake County Wraparound, Child Welfare Services, Adoption, Core Services, Adult Protection, Health First Colorado, Colorado Works, Old Age Pension, Aid to the Needy Disabled, Supplemental Nutrition Assistance Program, and Emergency Service Function 6: Mass Care and Mass Shelter in the event of a disaster, and management of a certified placement agency for foster care.

• Position LCDHS as a trusted community organization for a diversity of community members and maintaining a positive public perception of LCDHS through:
• Proactively, competently, and authentically engaging with individuals receiving public assistance, residents, and stakeholders to solicit feedback, address concerns, and build support for initiatives.
• Collaborating with and fostering partnerships with community stakeholders, government agencies, and advocacy groups to advance policy goals and enhance human services programs delivery.
• Advocating for the needs of Lake County to state partners including but not limited to Regional Accountable Entities (ACC 3.0 implementation) and Behavioral Health Administrative Service Organizations (BHASO implementation) as well as regional and statewide insurance carriers.

• In collaboration with Deputy County Manager and community organizations, establishing performance metrics and evaluation frameworks outside of state public assistance requirements to assess program effectiveness and impact to the community.
• Partners with the Colorado Department of Human Services (CDHS), Health Care Policy and Finance (HCPF), Department of Early Childhood (CDEC), Office of Information Technology (OIT) and other state agencies for law, rule, grant and other funding opportunities, and policy information and direction.
• Interprets, develops, communicates, updates, and/or monitors ordinances, policies, procedures, and standards for the department using continuous quality improvement; recommends improvements when necessary and may work with state agencies to correct areas of non-compliance.
• Meet and maintain timeliness goals and objectives from CDHS and HCPF and other state agencies. The County, in collaboration with and feedback from community stakeholders, may set metrics over and above those required by law to which the Human Services Director is responsible to meet and/or exceed.
• Develop, evaluate, and maintain objective systems to build and maintain a trusted relationship with community members including addressing complaints and resolving problems, including those related to civil rights and discrimination complaints.
• Maintain, organize, and develop a wide variety of programs, staff, and resources.
• Identifying emerging trends and opportunities to collaboratively address homelessness and public assistance program enrollment and participation in our community.
• Collaborate with community members and stakeholders on responsive programs and initiatives.
• Knowledge of Public Assistance and Child welfare casework standards and practices.

• Knowledge of principles and objectives of state and federal laws, rules, and regulations pertaining to publicly funded human services programs.
• Ensuring compliance with state and federal laws, rules, and regulations.
• Utilizing principles of strategic planning, prioritization, decision-making, and budgeting.
• Advocating for policies that support affordable housing, homelessness prevention, and access to essential human services.

• Implementing practices, policies, and procedures that are culturally competent.
• Embracing diversity, equity, and inclusion in management and service delivery.
• Understanding the importance of relating to a variety of people, cultures, problems, and circumstances.
• Understands the diversity of the Lake County community and ensures services are delivered in a language of client/members choice and in a culturally competent manner in alignment with civil rights requirements.

• Possessing strong reasoning and analytical skills.
• Making rational decisions through sound logical and deductive reasoning processes.
• Adhering to scheduled deadlines and delivering effective results in a fast-paced environment.

• Expressing ideas clearly and concisely, both verbally and in written formats, including live and virtual presentations.
• Cultivating positive, effective, customer service-focused, and trustworthy professional relationships.
• Ability to relate to a variety of people, cultures, problems, and circumstances.
• Ability to receive, disseminate and act upon feedback provided by community stakeholders, public assistance members, Elected Officials and state partners.

• Proficiency in office technology and computer skills, including Microsoft Office Suite, Google Workspace and relevant software programs.
• Ability to learn and effectively use various software programs, such as Colorado Benefits Management System (CBMS), Child Care Automated Tracking System (CHATS), Colorado Adult Protection System (CAPS), and Trails system related to the tasks, duties, and responsibilities required of the position.
• Extremely organized with the ability to manage multiple tasks and reprioritize workflow as needed.

• Possesses an extremely high level of attention to detail.
• Must be an ultimate team player and possess the ability to foster and cultivate positive, effective, customer service-focused, and trustworthy professional relationships with all County employees, Department Heads, Elected Officials, community stakeholders, public beneficiary recipients and the public.
• Must be transparent, positive, and trustworthy and possess a high degree of personal integrity.
• Bilingual in Spanish and English is preferred but not required.

• A bachelor’s degree from an accredited college or university in Social Work, Psychology, Behavioral Sciences, Human Services, Education, Business or Public Administration, or a related field that has included coursework in management of human services programs is required, master’s degree strongly preferred.
• Five (5) years of progressively responsible experience in human services programs.
• An equivalent combination of education, formal training, lived and work experience that produces the knowledge, skill, and ability to perform the essential duties/responsibilities of the position.
• Experience working within the public sector, especially local government, is strongly preferred.
• Must possess and maintain a valid Colorado Driver’s License and satisfactory driving record.
• SPECIAL REQUIREMENTS: As part of your duties as a county employee, you may be called upon to perform duties outside your day-to-day activities to support county emergency operations. All county employees are required to complete National Incident Management System (NIMS) training within the first 6 months of employment.

Lake County Benefits - Full-Time Employees

As a reflection of the value we place on the contributions of our employees, the County offers a competitive benefits package for full-time employees. Please review the 2024 Benefits Guide for full details. The Guide provides information on Lake County Government's benefit offerings, including:

• Employer-Sponsored Medical and Dental Insurance Plans
• 100% Employer Paid Vision Plan
• Flexible Spending Account
• Health Reimbursement Account
• Employer-Sponsored Short-Term Disability Insurance
• 100% Employer Paid Long-Term Disability Insurance
• 100% Employer Paid Term Life Insurance
• Supplemental Life Insurance Plans
• 401(a) and 457(b) Employer Matched Retirement Plans
• Paid Vacation, Sick Leave, Personal Days and Holidays
• Employee Assistance Program
• Public Health Emergency Leave
• Discounts on concerts, major sporting events, electronics, travel, cars and more!

Lake County Benefits - Part-Time Employees

Lake County is also proud to offer paid sick time off and flexible work schedules for our part-time employees.

EOE Statement

Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.

Notice of Work Authorization Requirement

Applicants must be authorized to lawfully work for any employer in the United States. Lake County is unable to sponsor or take over sponsorship of an employment Visa.

Notice of Emergency/Disaster Responsibilities

All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors.

Other Duties

Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Expected Duration of the Application Process

Due to the nature of the application and selection process for Lake County full-time positions, applicants can reasonably expect the application process to take a significant amount of time to complete before a decision is made to hire or not to hire. Typically, it takes approximately four (4) to six (6) weeks from the date of application to complete the entire selection process. The length of time it takes to complete the process can vary depending on a variety of factors. Please note that this is an estimated duration of the selection process.