E911 Public Safety Dispatch Supervisor

• Supervise and support Public Safety Dispatchers I–V.
• Oversee 911 call-taking, radio dispatching, and ECC operations.
• Act as shift supervisor and decision-maker during critical incidents.
• Coordinate with law enforcement, fire, EMS, emergency management, and regional partners.

• Manage the Communications Training Program, including CTO oversight.
• Develop training materials, lesson plans, and onboarding curricula.
• Lead new-hire academy instruction and continuing education programs.
• Track certifications, recertifications, and training compliance.

• Conduct QA/QI reviews for call-taking, EMD, radio traffic, and CAD documentation.
• Ensure compliance with NENA, APCO, IAED, FCC, CJIS, and internal ECC standards.
• Identify performance gaps and develop corrective action plans.

• Manage staffing schedules, overtime planning, and staffing readiness.
• Conduct performance evaluations for dispatcher staff.
• Participate in hiring, promotions, disciplinary actions, and incident reviews.
• Maintain documentation, logs, training records, and compliance reports.
• Assist with policy development and operational planning.

• Experience as a Public Safety Dispatcher IV or V, OR equivalent 911 supervisory experience.
  • Dispatcher IV personnel are highly skilled, senior-level dispatchers who:
    • Serve as shift leads
    • Act as Certified Training Officers (CTOs)
    • Provide mentorship and technical support
    • Handle complex multi-agency incidents
    • Assist with policy implementation and operational improvement
  • Dispatcher V personnel represent the highest non-supervisory tier, functioning as:
    • Subject matter experts in ECC operations
    • Leaders during major incidents
    • Advisors to supervisors on operational standards
    • Quality assurance resources
    • Culture-setters and professional role models
• Proficient in emergency call-taking, EMD, radio dispatching, CAD, CCIC/NCIC.
• Demonstrated leadership, communication, and decision-making skills.
• Ability to obtain/maintain required certifications:
  • EMD
  • CCIC/NCIC
  • CPR/First Aid
  • CTO (within 6 months if not current)

• Instructor certifications (ETC, EMD-Q, EFD, CPR Instructor).
• Prior supervisory or training leadership experience.
• Experience managing training or QA/QI programs.
• Policy writing, curriculum development, or administrative experience.

• Strong leadership and conflict resolution skills.
• Ability to remain calm and decisive during major incidents.
• Excellent written and verbal communication abilities.
• Knowledge of ICS/NIMS and interagency coordination.
• Ability to manage multiple priorities in a dynamic, high-pressure environment.
• Strong organizational, analytical, and documentation skills.

• Fast-paced, high-stress 24/7 Emergency Communications Center.
• Exposure to traumatic or emotionally difficult calls.
• Required availability for nights, weekends, holidays, call-out response, and emergency activation.
• Extended periods of sitting with headset and computer use.

• Leadership role with community impact
• Clear advancement and development pathways
• Supportive team environment
• Competitive compensation and incentives
• Opportunities for instructor-level and specialized certifications

• Oral board interview
• Skills assessment
• Background investigation
• Certification review
• Final executive interview
• Psychological review

EOE Statement

Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.

Notice of Work Authorization Requirement

Applicants must be authorized to lawfully work for any employer in the United States. Lake County is unable to sponsor or take over sponsorship of an employment Visa.

Notice of Emergency/Disaster Responsibilities

All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors.

Other Duties

Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Expected Duration of the Application Process

Due to the nature of the application and selection process for Lake County full-time positions, applicants can reasonably expect the application process to take a significant amount of time to complete before a decision is made to hire or not to hire. Typically, it takes approximately two (2) to four (4) weeks from the date of application to complete the entire selection process. The length of time it takes to complete the process can vary depending on a variety of factors. Please note that this is an estimated duration of the selection process.