• Based on years of experience as a certified law enforcement officer.
• 2025 Pay Scale:

• Applicable Communication Training Officer (CTO) certifications will be considered for incentive bonuses to salary.
• Foster a culture of personal and professional development through skills instructor courses and education, higher learning, etc.
• Advanced Education Pay. Up to 6% salary increase for applicable college education completed.
• Spanish/English bilingual skills incentive. A supplemental pay increase to salary is available for bilingual skills demonstrated through testing.
• Overtime opportunities paid at time and a half.
• County employees can also receive an annual allowance for health and wellness costs.
• End of Year bonus. Based on months of service within the year.

• Plan, prioritize, assign, supervise, and review the work of assigned staff; participate in the selection of assigned staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.    Work with the E911 Director in the development and oversee the administration of the annual budget; prepare clear and concise administrative and financial reports; participate in the forecast of funds needed for staffing, equipment, materials, and supplies; monitor expenditures; implement adjustments.
• Establish schedules and methods for providing public safety dispatch services for effective twenty-four-hour telecommunication operations; identify resource needs; review needs with appropriate management staff; allocate resources accordingly.
• Recommend and assist in the implementation of goals and objectives for assigned programs and functions; implement policies and procedures; evaluate operations and activities of assigned responsibilities; recommend improvements and modifications. Participate in the development and implementation of goals, objectives, policies, procedures, and priorities for assigned programs; recommend improvements and modifications.
• Operate and maintain communications center equipment. Generate reports from computer aided dispatch and archived tapes.
• Respond to citizen inquiries, requests and questions regarding public safety telecommunications services; record and research complaints.
• Prepare and conduct periodic testing and quality assurance to ensure that all staff are proficient in areas of assignment.
• Prepare and maintain a variety of records, reports, and logs.
• Maintain a cooperative working relationship with user agencies.
• Interpret and apply Federal, State, and local policies, laws, and regulations.
• Under unusual circumstances, the Emergency Communications Supervisor may perform duties at or near the scene of any emergency.

• Oversee, direct, and coordinate the work of assigned staff.
• Oversee, operate, and maintain comprehensive public safety telecommunications and dispatch systems.
• Monitor budgets.
• Participate in the development and administration of goals, objectives, and procedures.
• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals and resolve sensitive citizen inquiries and complaints.
• Research, analyze, and evaluate new service delivery methods and techniques.
• Communicate clearly and concisely, both orally and in writing.

• Three (3) years of public safety dispatching experience.
• High School Diploma or G.E.D.; supplemented by specialized training in public safety communications or a related field.
• Possession of, or ability to obtain, a valid Colorado driver’s license.
• Possession of, or ability to obtain, CPR certification.
• Ability to obtain, Colorado Crime Information Center Computer Operator certification within 6 months of hire.
• Proficiency in English and Spanish preferred.
• Principles of supervision and training.
• Principles of budget preparation and administration.
• Operational services, and activities of a public safety telecommunications and dispatch center.
• Operational characteristics of modern public safety telecommunications equipment, office technology, and internet operating.
• Principles and practices of record keeping and documentation.
• Advanced mathematical concepts, including statistical analysis and comparison.
• English usage, spelling, grammar, and punctuation.
• Principles and procedures of system, user, and security administration.

• Prolonged periods of sitting at a desk and working on a computer. 
• Prolonged periods of standing or walking. 
• Frequent bending, kneeling, reaching, or climbing. 
• Occasionally pushing, pulling, or moving objects. 
• Use of hands for repetitive motions such as typing, writing, or operating equipment. 
• Operation of standard office equipment (computers, phones, copiers, etc.). 
• Visual acuity to read and produce accurate documents and materials. 
• Hearing ability sufficient to respond to spoken communication. 
• Ability to climb stairs, ladders, or work at heights. 
• Standard office environment with controlled temperature and lighting. 
• Exposure to varying outdoor weather conditions. 
• Interaction with the public, sometimes in high-pressure or emotionally charged situations. 
• Occasional travel to offsite locations or satellite facilities. 
• Work in a fast-paced, deadline-driven, or high-volume environment. 
• May be required to work evenings, weekends, holidays, or be on-call. 

EOE Statement

Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.

Notice of Work Authorization Requirement

Applicants must be authorized to lawfully work for any employer in the United States. Lake County is unable to sponsor or take over sponsorship of an employment Visa.

Notice of Emergency/Disaster Responsibilities

All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors.

Other Duties

Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Expected Duration of the Application Process

Due to the nature of the application and selection process for Lake County full-time positions, applicants can reasonably expect the application process to take a significant amount of time to complete before a decision is made to hire or not to hire. Typically, it takes approximately two (2) to four (4) weeks from the date of application to complete the entire selection process. The length of time it takes to complete the process can vary depending on a variety of factors. Please note that this is an estimated duration of the selection process.