E911 Operator
Job Title: E911 Operator
Department: Emergency Communications Center
Reports To: E911 Supervisor
Classification: Full-Time, Non-Exempt
Compensation Range: $50,696.60 - $60,780.70 annually
- Based on years of experience as a certified law enforcement officer.
- 2025 Pay Scale:
| Communication Officer | |
| Step 1 | $54,002.90 |
| Step 2 | $55,623.00 |
| Step 3 | $57,291.70 |
| Step 4 | $59,010.40 |
| Step 5 | $60,780.70 |
Benefits: Employee Benefits | Lake County, CO
**Open until filled**
Incentives Include:
- Applicable Communication Training Officer (CTO) certifications will be considered for incentive bonuses to salary.
- Foster a culture of personal and professional development through skills instructor courses and education, higher learning, etc.
- Advanced Education Pay. Up to 6% salary increase for applicable college education completed.
- Spanish/English bilingual skills incentive. A supplemental pay increase to salary is available for bilingual skills demonstrated through testing.
- Overtime opportunities paid at time and a half.
- County employees can also receive an annual allowance for health and wellness costs.
- End of Year bonus. Based on months of service within the year.
Position Summary
Serves as a professional E911 Operator with the Lake County Emergency Communication Center. Under general supervision of the dispatch E911 Supervisor and Lake County 911 Authority Board, works directly with the public, law enforcement, fire department, ambulance service and numerous other public safety agencies providing a communications link for both emergent and non-emergent responses to incidents. An E911 Operator may be required to work within the communications center in a solo capacity. Mandatory overtime may be required.
Incumbent must engage in critical decision making and be able to adhere to directives, policies, procedures, correspondence, and memorandums. They must be able to speak, read, write, and understand English in an accurate and positive manner. They must anticipate needs of emergency personnel, have personal integrity when working with the public, exclude personal biases; perform effectively in high stress situations without compromising job performance, always maintain a professional attitude, remain calm in chaotic circumstances and with potentially emotional callers, and work hand-in-hand with the Patrol Sergeant on duty. The E911 Operator works well within a structured chain of command.
General Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions
- Field 911 emergency calls and dispatch to emergency response personnel (Law, Fire, Medical, etc.)
- Complete informational checks on individuals as requested by first responders via CCIC/NCIC
- Monitor video surveillance within the courthouse.
- Answer general questions from the public via non-emergency lines.
- Enter, and clear warrants from law enforcement personnel, courts, and justices.
- Not applicable
This position may involve exposure to high-stress situations, traumatic content, and emotionally challenging calls. Extended periods of sitting, wearing a headset, and working in a 24/7 environment—including nights, weekends, and holidays—are required. Employees must be able to remain calm, focused, and responsive under pressure.
Requirements
- High school diploma
- Valid driver’s license
- Clean criminal & driving record (no felonies)
- Able to obtain a Colorado Bureau of Investigation OSN License
- Able to obtain notary public certification
- Proficient in MS Word, Excel, CAD and other basic computer-based software
- Effective and accurate multi-task abilities
- Pass all required examinations within the testing process continuous and random drug testing.
- Ability to see with or without corrective lenses, well enough to read letters and reports.
- Ability to hear with or without hearing aids, and to speak well enough to converse on phone or two-way radio and be understood in a clear and concise manner.
- Enough mobility to climb, stoop, kneel, bend, crouch, twist, reach and lift up to 20 LBS.
- Enough manual dexterity to write type and perform other office duties.
- Able to sit for extended periods of time.
- Able to perform, without additional assistance, all physical movements required for immediate emergency service dispatching including operating telephones, radios, paging devices and multiple computer terminals.
- Able to withstand extended hours and operational periods in case of emergencies such as, but not limited to, wildfires, avalanche, search & rescue, active shooter, etc.)
General written exam with a dispatch specific test, physical ability exam; psychological exam; oral board and interview.
A Lake County E911 Operator must be able to complete a physical exam which consists of, but is not limited to, the following examinations:
- Urine Drug Screen
- Hearing Screening
- Height & Weight
- Vision Screening
- Postural Evaluation
- Upper and Lower Body Orthopedic Screen
- Grip Strength Analysis
- Balance Testing
*Note: Additional testing may be required based on results of the physical evaluation and physicians’ examination
Physical Activity & Work Environment
- Prolonged periods of sitting at a desk and working on a computer.
- Prolonged periods of standing or walking.
- Frequent bending, kneeling, reaching, or climbing.
- Occasional pushing, pulling, or moving objects.
- Use of hands for repetitive motions such as typing, writing, or operating equipment.
- Operation of standard office equipment (computers, phones, copiers, etc.).
- Visual acuity to read and produce accurate documents and materials.
- Hearing ability sufficient to respond to spoken communication.
- Ability to climb stairs, ladders, or work at heights.
- Standard office environment with controlled temperature and lighting.
- Exposure to varying outdoor weather conditions.
- Interaction with the public, sometimes in high-pressure or emotionally charged situations.
- Occasional travel to offsite locations or satellite facilities.
- Work in a fast-paced, deadline-driven, or high-volume environment.
- May be required to work evenings, weekends, holidays, or be on-call.
EOE Statement
Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.
Notice of Work Authorization Requirement
Applicants must be authorized to lawfully work for any employer in the United States. Lake County is unable to sponsor or take over sponsorship of an employment Visa.
Notice of Emergency/Disaster Responsibilities
All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors.
Other Duties
Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Expected Duration of the Application Process
Due to the nature of the application and selection process for Lake County full-time positions, applicants can reasonably expect the application process to take a significant amount of time to complete before a decision is made to hire or not to hire. Typically, it takes approximately two (2) to four (4) weeks from the date of application to complete the entire selection process. The length of time it takes to complete the process can vary depending on a variety of factors. Please note that this is an estimated duration of the selection process.