Child Support Technician I & Child Care Assistance Program Technician

• Interviews clients to obtain absent parent information including the identity of the absent parent, the determination of existing court orders, the whereabouts of the absent parent and their available assets. Obtains further information utilizing existing resources and locates absent parent. Recommends whether or not to pursue support or whether good cause is appropriate.
• Interviews absent parents and/or their attorneys to obtain information and determine their ability to pay child support; negotiates support orders and settlements with absent parents; analyzes financial affidavits; negotiates stipulations for child support and modifications.
• Reviews information provided by the client and researches case records to determine current status, legal case history and determines the most appropriate legal procedure applicable; judgment stipulations, agreement to intercept unemployment benefits; prepares garnishment papers and works with employer to ensure follow-up; initiates appropriate paperwork and documents for case actions which include initiating UFISA, interrogatories, wage assignments, judgment, garnishments, contempt citations.
• Prepares documentation and cases for presentation in court hearings; assists the IV-D attorney at court hearings; attends court hearings; discusses irregular or difficult cases with IV-D attorney; drafts pleadings subsequent to court hearings at request of attorney (findings of the court, etc.) for attorney’s approval and judge’s signature. Initiates and receives communications both written and verbal, to and from clients, district courts, attorney, other child support units, public and private agencies.
• Monitors child support payments and follows up when necessary. May renegotiate settlements if changes in income or financial problems occur.
• Set up and monitor paternity tests including seeing that legal requirements are met
• Reports to TANF and CCCAP eligibility technicians on the client’s “cooperation” or “non-cooperation.” Notes the irregularities that may affect TANF and CCCAP eligibility or constitute fraud and refers to investigations and technicians.
• Work closely with State Staff on cases with driver’s license and professional license suspension; credit reporting agency on delinquent accounts; and passport suspension. Interception of State and Federal income tax, lottery, unemployment benefits and workman’s compensation case and correction of amounts if erroneously intercepted.
• Release payments on hold.

• Adherence to policies and rules regarding the Child Care Assistance Program (CCCAP) and client confidentiality
• CCCAP application intake/processing through the CHATS system
• Assist with training all new CCCAP clients on their rights and responsibilities and how to use their CCCAP ATS card/tracking system
• Mail or email CCCAP clients’ copies of their authorizations, terminations, pinning letters, or any correspondence generated by the CHATS system
• Encourage independence of the client by giving them all the information they need to succeed and holding them accountable for their actions
• Assist with updating CCCAP providers’ fiscal agreements as needed due to end date or rate changes
• Assist with e-mailing CCCAP providers their payment statements on a regular basis
• Assist with e-mailing CCCAP providers new authorizations or changes to authorizations
• Meet with and train all CCCAP providers on their rights and responsibilities and how to use their Point of Sale (POS) machine, including ongoing technical assistance with their POS
• Assist with completing manual bills within the time allotted by the State
• Follow explicit written directions in the CHATS self-help manual
• Organize and upkeep CCCAP filing system
• Assist with refining County CCCAP policies and procedures when needed
• Communicate and work effectively with all members of the Human Services team.
• Be a good representative of Human Services by demonstrating willingness to listen to and help others while maintaining the integrity of the department.
• Update the list of CCCAP providers within the county and also neighboring counties
• Assist CCCAP Administrator with marketing to increase awareness of CCCAP within the community and to recruit new CCCAP providers
• Read correspondence from the State to ensure we are following policies that are up-to-date
• Check periodically the CHATS resources page on the CDHS website for new information
• Assist with checking the yearly school schedule and ensure that authorizations are accurate regarding school closures and holidays
• Assist with recovering funds and for referral for fraud investigations
• Participate in statewide trainings and meetings via virtual platforms

• Not applicable

• Graduation from high school or GED equivalent.
• Four years full time responsible work experience which include administrative tasks. Satisfactory completion of and associate’s degree or bachelor’s degree in business, behavioral science or appropriately related field may substitute for all but the two years of required specific experience appropriate to the assignment on a year for year basis.
• Completion of Bridging the Gap Medical Certificate program (offered through the County, to be completed within first 6 months)

• Child Support policy and ongoing training
• CCCAP, CHATS, CBMS, basic knowledge of public assistance programs
• Interpretation and translation coursework

• Exemplary English communication skills, both verbal and written
• Bilingual verbal proficiency in English and Spanish and/or other language(s) communication required
• Child support laws, rules and regulations
• Court procedures, documents, legal terminology, methods of enforcement, i.e., garnishments, liens, wage assignments, intercepts
• Eligibility rules and regulations for CCAP
• Knowledge of childcare facility needs and requirements
• Collections methods
• Skills in interviewing, obtaining sensitive information, and negotiating settlement
• Must become Automated Enforcement certified every 3 years
• Other community agencies and/or programs
• Basic and effective communication techniques
• Skill in interviewing techniques as well as written and oral communication
• Understanding of human behavior
• Maintain a high level of confidentiality (as it relates to interpretation and translation assignments) when coming in contact with personal client information Effectively work in a hybrid environment. This role is approximately 95% remote (work from home), with 5% of work time dedicated to in-person meetings, training, and other job-related duties outside the home.
• Utilize available resources and documentation, determine best methods to locate absent parents, establish paternity, and enforce child support payment.
• Analyze information and financial data to arrange payments and prepare cases.
• Prepare correspondence and written information on cases.
• Work with hostile or distraught clients, absent parents.
• Apply critical thinking skills and sound judgment to problem solve.
• Plan and organize workload and objectives.
• Take direction from unit supervisor and follow all policies and protocols to ensure quality. This includes attending ongoing training at the direction of supervisor.
• Provide attention to detail
• Provide quality customer service
• Ability to communicate with CCAP providers and clients professionally by: being clear in expectations regarding rules and policies of the program, answering questions timely and respectfully, being willing to listen to and work with providers and clients
• Provide on-site support to childcare facilities and families
• Apply basic math and read, interpret and apply manual regulations
• Compile several documents; input correct figures and information to accurately compute eligibility and payment
• Understand local office policy and procedures
• Make an objective distinction between relevant and non-relevant information when making eligibility decisions
• Read and interpret written material into practical application
• Detect errors and make corrections

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing or walking.
• Frequent bending, kneeling, reaching, or climbing.
• Ability to lift and carry up to 25 pounds.
• Occasional pushing, pulling, or moving objects.
• Use of hands for repetitive motions such as typing, writing, or operating equipment.
• Operation of standard office equipment (computers, phones, copiers, etc.).
• Visual acuity to read and produce accurate documents and materials.
• Hearing ability sufficient to respond to spoken communication.
• Ability to operate motor vehicles and/or machinery.
• Standard office environment with controlled temperature and lighting.
• Interaction with the public, sometimes in high-pressure or emotionally charged situations.
• Occasional travel to offsite locations or satellite facilities.
• Work in a fast-paced, deadline-driven, or high-volume environment.

EOE Statement

Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.

Notice of Work Authorization Requirement

Applicants must be authorized to lawfully work for any employer in the United States. Lake County is unable to sponsor or take over sponsorship of an employment Visa.

Notice of Emergency/Disaster Responsibilities

All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors.

Other Duties

Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Expected Duration of the Application Process

Due to the nature of the application and selection process for Lake County full-time positions, applicants can reasonably expect the application process to take a significant amount of time to complete before a decision is made to hire or not to hire. Typically, it takes approximately two (2) to four (4) weeks from the date of application to complete the entire selection process. The length of time it takes to complete the process can vary depending on a variety of factors. Please note that this is an estimated duration of the selection process.